FAQ

Store FAQ – Burnt Cedar Silver

• What is sterling silver?
  Sterling silver is 92.5% pure silver mixed with 7.5% other metals (usually copper) for strength and durability.

 

• Are your turquoise stones real?
  Yes, we use genuine turquoise. Listing will be noted if the stone is natural. Most stones we source are stabilized in some way. Stabilization is often needed to increase durability of the stone and to protect the natural color. We absolutely do not use any turquoise stone that has any color enhancement. We take pride in only sourcing high quality and hand selected stones.

 

• Will sterling silver tarnish?
  Yes, over time it can tarnish. Regular cleaning and proper storage help maintain its shine.

 

• How do I clean my jewelry?
  Use a soft cloth or a silver polishing cloth. Avoid harsh chemicals or abrasive materials.

 

• Do you offer resizing or repairs?
  No, we currently do not offer resizing or repairs.

 

• Where do you source your turquoise?
  Our turquoise comes from reputable mines in the Southwest U.S. and internationally. The majority of our hand picked turquoise is from Nevada, Arizona, and Mexico.

 

• Is your jewelry handmade?
  Yes, all of our pieces are handcrafted and each item is unique.

 

• Do you ship internationally?
  No, we currently do not offer worldwide shipping.

 

• What is your return policy?
  Due to the handcrafted nature of our products, we do not offer returns. If there is an issue with tour piece, please reach out.

 

Unanswered questions? Email us at info@burntcedarsilver.com or use the contact form on our website.